Terms of service

Last updated: October 28, 2026

1. Agreement to these terms

These Terms of Service ("Terms") are an agreement between you and Stryker Dealership Group ("Stryker," "we," "us" or "our"). They govern your use of our websites (strykertrailers.com, trailerswap.com, trailertown.com and forms.strykertrailers.com), our customer portal and quote pages, our StrykerPro dealership system at pro.strykertrailers.com, and our lead forms on Facebook and Instagram (together, the "Services").

By using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old to use them.

When you buy, lease or finance a trailer, the signed quote, sales order, purchase agreement, lease or financing contract for that deal controls the sale. If it conflicts with these Terms, that document wins.

2. Accounts and the customer portal

Some Services require you to sign in, such as the customer portal where you review quotes, sign documents and make payments. You are responsible for keeping your login secure and for activity under your account. Tell us right away if you think someone else has used it. Links we send you to view a quote or sign a document are personal to you; do not forward them.

Stryker employees and authorized partners use StrykerPro under their employment or partner agreements and our internal policies, in addition to these Terms.

3. Listings, prices and availability

We try to keep listings accurate, but photos, specifications, colors, options, prices and availability can change or contain errors, and a unit can sell before a listing updates. A listing is not an offer to sell. Prices shown online do not include taxes, title, registration, documentation fees or delivery unless the listing says so. We may correct errors and may cancel or decline an order placed at an incorrect price. Manufacturer specifications such as GVWR, payload and dimensions come from the manufacturer; confirm them before you rely on them.

4. Quotes and orders

A quote is valid for the period stated on it. It becomes binding only when both you and Stryker sign a sales order or purchase agreement. We may send an updated quote version before then; the latest version you accept is the one that applies. Units are reserved for you only when your sales order or deal says so.

5. Deposits and payments

Deposits and payments are processed by Stripe or another processor we choose, and you authorize us to charge the payment method you provide for the amounts you approve. A card payment may carry a convenience fee shown before you pay. If you pay by bank debit (ACH), you authorize a one-time debit for the amount shown, which you may cancel before it is initiated by contacting your sales specialist.

Deposits on special orders and factory orders are non-refundable. Other deposits are refundable unless your quote or sales order says otherwise. Refunds go back to the original payment method, or as a credit toward another unit if you agree. Title transfers when the unit is paid in full or your financing funds.

6. Financing, leasing and credit

We are not a lender. When you apply for financing, a lease or a rent-to-own agreement through us, you authorize us to share your application with the lenders and leasing companies you choose, and, if you agree, to obtain a soft credit report to pre-qualify you. Approval, rates and terms are decided by the lender, not by Stryker, and a pre-qualification is not an approval. Your financing or lease contract is between you and that company.

7. Electronic signatures and communications

You agree that we may provide quotes, sales documents, receipts and notices electronically, and that your electronic signature on them has the same effect as a handwritten one. You may ask for paper copies by contacting us.

If you give us your mobile number and agree to receive texts, we may text you about your inquiry, quote, order, payments, pickup and delivery, and offers if you agreed to them. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

8. Acceptable use

You agree not to:

• give false information, apply for credit in someone else's name, or submit a form for another person without their permission;
• access accounts, deals or data that are not yours, or try to get around sign-in, security or access controls;
• scrape, copy or harvest listings, prices or customer data by automated means;
• send spam, malware or anything unlawful through the Services, or interfere with their operation.

We may suspend or end your access if you break these Terms.

9. Our content

The Services, including listings, photos, text, logos and software, belong to Stryker or our licensors. You may view and print them for your own use in buying a trailer. You may not copy, sell or reuse them for any other purpose without our written permission. Stryker Trailers, TrailerSwap and TrailerTown are our trade names.

10. Third-party services

The Services work with services run by others, including Shopify, Stripe, Meta (Facebook and Instagram), lenders and leasing companies, title and tax services, and Intuit QuickBooks Online. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them.

Stryker staff may connect StrykerPro to Stryker's own QuickBooks Online company files to record sales, payments and inventory. That connection is used only by authorized Stryker staff for Stryker's own books; it does not access any customer's QuickBooks account. Authorized users may disconnect it at any time from StrykerPro or from their Intuit account, and must use it in line with Intuit's terms.

11. Warranties

New trailers come with the manufacturer's written warranty, if any, which the manufacturer, not Stryker, provides. Used trailers are sold as described in your sales documents. Except for warranties stated in your signed sales documents or required by law, the Services and all information on them are provided "as is" and "as available," and we disclaim all other warranties to the extent the law allows.

12. Limitation of liability

To the extent the law allows, Stryker is not liable for indirect, incidental, special or consequential damages, or lost profits, arising from your use of the Services. Our total liability for any claim about the Services is limited to the greater of $100 or the amount you paid us for the item the claim is about. This section does not limit liability that cannot be limited by law.

13. Indemnity

You agree to cover Stryker's losses and reasonable legal costs from a claim caused by your breach of these Terms or your misuse of the Services.

14. Governing law

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Alabama, unless the law where you live gives you the right to sue there.

15. Changes

We may update these Terms. We will post the new version here and change the "Last updated" date. Changes apply from that date and do not change a sales order or contract you already signed.

16. General

If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not transfer your rights under these Terms; we may transfer ours to an affiliate or successor.

17. Contact us

Stryker Dealership Group
Email: privacy@strykertrailers.com
Phone: 602-641-8777